SMART CHAT

Smart Chat & consultation

The UI is ready for product/media/order context, bilingual views and human takeover; real sending activates only when a provider-neutral Core contract exists.

Product / SKUImage / video / article / catalogOrder / quote / secure link
Sending channel unavailable

The current Core has no provider-neutral conversation/send contract. The UI does not fake message delivery or provider success.

DRAFT ONLY

AI may assist with drafts once contracts are connected; a draft is not a sent message, approved quote or created order.

Image / file / video / voice note

Attachment upload/retry requires real conversation/media contracts; no fake storage or successful upload is shown.

AI / human takeover / transfer

An ownership/assignment contract is required to pause auto-send and transfer to the correct staff member.

Auto-translation + glossary

Original/Translation/Bilingual UI is ready; storing translations, confidence and protected tokens requires a translation contract.

Comment → private DM

Shown only when channel capability confirms support; private data is never moved through public comments.

No active send control appears without a channel/provider contract. No scraping fallback is used.